Privacy Policy

Last updated: June 2026

1. Information We Collect

We collect information you provide when you register and use the Service, including:

• Name, email address, and phone number.
• House address.
• Meter numbers and utility usage data.
• Payment transaction records.
• Community activity such as gate pass requests and issue reports.

2. How We Use Your Information

We use your information to:

• Operate and improve the DoubleAVend platform.
• Process meter recharges and bill payments.
• Send important service notifications.
• Respond to support requests.

3. Data Sharing

We do not sell your personal data. We share data only with your community administrator (for community management purposes) and third-party service providers essential to operating the Service (e.g. payment processors, cloud infrastructure).

4. Data Security

We use industry-standard security measures including encryption in transit (TLS) and at rest. Access to your data is restricted to authorised personnel and systems.

5. Data Retention

We retain your data for as long as your account is active or as required by law. You may delete your account at any time from your Profile settings, which will permanently remove your personal data.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.

7. Cookies

We use essential cookies for authentication. We do not use tracking or advertising cookies.

8. Changes

We may update this Privacy Policy. We will notify you of significant changes via the app or email.

9. Contact

For privacy-related enquiries, contact us at support@doubleavend.com.