Contact Us

We're here to help with recharges, bills, your wallet, gate passes, or your account.

Support

For general enquiries, technical issues, or help with your account, email us at support@doubleavend.com. We aim to respond within 1–2 business days.

Payments & Billing

For questions about a recharge, bill payment, or wallet top-up, please include your transaction reference (found in Transactions in the app) when you contact us — this helps us resolve your enquiry faster.

Estate Administration

If your enquiry relates to your specific estate (e.g. bill amounts, gate access, or community announcements), please also reach out to your estate administrator, who can be reached through the Community section of the app.

Company

DoubleAVend is operated by Double A Spark Energy Ltd.

Email: support@doubleavend.com

Legal

See our Privacy Policy and Terms of Use.